Shipping Policy
Shipping & Returns
All Superior Bio Labs products are sold strictly for research use only. Orders are packed discreetly, shipped across Canada, and supported by a damage-replacement process if a shipment arrives compromised in transit.
AT A GLANCE
- Canada-wide shipping
- Discreet packaging
- All sales final
- Damage claims reviewed promptly
FULFILLMENT
Fast Processing
Orders are prepared quickly and handed off for Canada-wide delivery.
PACKAGING
Discreet Delivery
Shipments are packaged to protect product integrity and customer privacy.
SUPPORT
Damage Claims
If an order arrives damaged or incorrect, contact us promptly for review.
RESEARCH USE ONLY
Because these products are intended strictly for laboratory research, returns are not accepted after purchase.
Policy details
Shipping coverage
Superior Bio Labs currently ships within Canada. Delivery timelines are estimates only and may vary based on carrier operations, destination, weather, or other circumstances outside our control.
Order processing
Orders are reviewed, packed, and prepared for shipment as quickly as possible. Tracking details are provided when available through the selected shipping method.
Returns and refunds
Due to the research-use-only classification of our products, all sales are final. We do not accept returns or provide refunds for opened, used, or unwanted items.
Damaged or incorrect orders
If your order arrives damaged, incomplete, or incorrect, contact info@superiorbiolabs.ca within 48 hours of delivery. Include your order number, photos of the shipment, and a short description so our team can review the issue.
Replacement review
Approved transit-related issues may qualify for a replacement at our discretion. Superior Bio Labs reserves the right to verify claim details before issuing any replacement shipment.
Need help?
Questions about shipping?
Contact our team for order support, shipping questions, or clarification on our research-use policies.